Your Privacy Matters
Privacy Policy
Last updated: 12 October 2026
Introduction
Our Commitment to Your Privacy
At Akonda Fashion, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website, place an order, or contact us, how we use it, and the choices you have.
By using our website or placing an order with us, you agree to the collection and use of information in accordance with this policy.
01
Information We Collect
Information You Provide to Us
- Your name, phone number, email address, and delivery/billing address when you place an order or create an account.
- Your account login details and order history.
- Information you share when you contact us through our contact form, phone, email, or social media (such as topic, district, order number, and message).
- Your email address, mobile number, and location preference when you subscribe to our newsletter.
Information Collected Automatically
- Device and browser information, IP address, and general location.
- Pages you visit, products you view, and items added to your cart or wishlist.
- Information collected through cookies and similar technologies (see the Cookies section below).
Payment Information
- Online payments are processed by secure third-party payment gateways.
- We do not store your full card number, card PIN, or mobile banking PIN/OTP on our website.
02
How We Use Your Information
We use the information we collect to:
- ✓Process, confirm, and deliver your orders.
- ✓Contact you about your order, delivery, exchange, return, cancellation, or refund by phone, SMS, or email.
- ✓Provide customer service and respond to your questions and requests.
- ✓Manage your account, wishlist, and preferences.
- ✓Send you updates, new arrivals, and offers — only if you have subscribed. You can unsubscribe at any time.
- ✓Improve our website, products, and shopping experience.
- ✓Detect and prevent fraud, misuse, and unauthorised transactions.
- ✓Comply with applicable laws and regulations of Bangladesh.
03
How We Share Your Information
We do not sell, rent, or trade your personal information. We only share it when needed to serve you, with:
Trusted Partners
- Courier and delivery partners — your name, phone number, and address so they can deliver your order.
- Payment gateways — to process your online payments securely.
- Service providers — such as website hosting, SMS, email, and analytics services that help us run our business.
- Legal authorities — when required by law, court order, or to protect the rights and safety of Akonda Fashion and our customers.
These partners are only allowed to use your information to perform services for us.
04
Cookies
Cookies are small files stored on your device that help our website work properly. We use cookies to:
- Keep items in your shopping cart and keep you logged in.
- Remember your preferences.
- Understand how visitors use our website so we can improve it.
You can disable cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work properly without them.
05
Data Security & Retention
Keeping Your Information Safe
- Our website uses SSL encryption to protect information sent between your browser and our website.
- Access to your personal information is limited to authorised staff who need it to do their work.
- Please keep your account password confidential and do not share OTPs with anyone. Akonda Fashion will never ask for your password, card PIN, or OTP.
- While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure.
How Long We Keep It
- We keep your information only as long as needed to provide our services, handle exchanges, returns and refunds, and meet legal, accounting, or tax requirements.
- After that, it is securely deleted or anonymised.
06
Your Choices & Rights
- ✓You can view and update your personal details from My Account.
- ✓You can unsubscribe from our emails using the unsubscribe link, or ask us to stop sending you SMS updates.
- ✓You can request a copy of your personal information, or ask us to correct or delete it, by contacting us. Some information may be kept where required by law (for example, order and invoice records).
07
Other Information
Children’s Privacy
- Our website is intended for use by adults. Kids’ products should be purchased by a parent or guardian.
- We do not knowingly collect personal information from children. If you believe a child has shared information with us, please contact us and we will remove it.
Third-Party Links
- Our website may contain links to other websites and social media platforms. We are not responsible for their privacy practices, so please review their policies.
Changes to This Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.
08
Questions About Your Privacy?
Email us at info@akondafashion.com or call (+88) 01898766575, seven days a week, 10am – 8pm.
AKONDA FASHION E-commerce, B-7, Level-7, House-23, Road-16 (New), Dhanmondi, Dhaka-1209