Customer Service
Exchange, Return & Refund Policy
Please Read First
General Disclaimer
- ✕Our exchange, return & refund policy shall not be applicable for any discount sales product(s). Any discount item once purchased cannot be exchanged or returned.
- ✕No exchange is available for lawn & nose pins, gold-plated/pearl/fashion jewellery, undergarments, masks, and unstitched fabrics.
- ✕No cash transaction is used for refunds under any circumstances.
- ✕Any bank service or transaction charges paid by the customer are non-refundable.
Exchange
Exchange Policy
We know that sometimes you buy something that does not work out as you had hoped. For that reason, we have created an exchange policy that is helpful.
Online Orders Delivered
- Products may be exchanged within 07 days of purchase with the original receipt/invoice (print or electronic).
- Products can be sent by courier to AKONDA FASHION E-commerce, B-7, Level-7, House-23, Road-16 (New), Dhanmondi, Dhaka-1209.
General Exchange Guidelines
- ✓Items must be unused, unworn, unwashed, and have all original tags attached.
- ✓Upon inspection, AKONDA FASHION will issue a credit note for future purchases or allow an exchange for a product (subject to availability) of equal or higher value (any price difference to be paid by the customer).
- ✓Items without tags or invoices, or in damaged/used condition, may be refused.
- ✓Any exchange reported after the stipulated period will not be accepted.
- ✓Customers are eligible to exchange a product only once; multiple exchanges for the same product will not be permitted.
- ✓Please note any shipping costs will not be credited.
- ✓For better clarity on the exchange process, customers are requested to contact AKONDA FASHION Customer Service.
Return
Return Policy
We make every effort to ensure that the product(s) you order online meet your expectations. Occasionally, orders may arrive in a way that is not anticipated. We will rectify any such claims or discrepancies related to your purchase.
Returns are accepted only in cases of major quality defects, damage during shipment, wrong or missing product, incorrect size or colour, or in the event of delivery failure.
Online Orders Delivered
- Customers must contact AKONDA FASHION Customer Service within 03 days of receiving the product. We will assist you in processing and collecting your return.
- Products can be returned by courier to AKONDA FASHION E-commerce, B-7, Level-7, House-23, Road-16 (New), Dhanmondi, Dhaka-1209.
- All returns must be handed over to AKONDA FASHION within 07 calendar days of purchase, with the original receipt/invoice (print or electronic).
- Please ensure that all original tags are attached with the product and repack your product(s) securely in the original package.
- Alternatively, you may call us with the original receipt/invoice (print or electronic) and change the product.
- Any return reported after the stipulated period will not be accepted.
Cancellation
Cancellation Policy
We want your online shopping experience to be seamless. While cancellations are available for orders within Bangladesh, international orders cannot be cancelled, so please review your order carefully before confirming.
Online Order Cancellations
- Customers who place an online order through our website are requested to inform AKONDA FASHION Customer Service within 24 hours of placing the order.
- Customers cannot cancel an order through the system on their own.
Online Order Cancellations by AKONDA FASHION
- ✓AKONDA FASHION reserves the right to refuse or cancel any order within 7 working days of the order being placed.
- ✓For pre-paid orders, AKONDA FASHION will issue a credit note or refund for the item price, applicable taxes, and shipping charges.
Refund
Refund Policy
We aim to ensure a smooth and fair resolution whenever a refund is required. Refunds are processed in line with our return, exchange, and cancellation policies.
Refunds & Credit Notes
- Refunds or credit notes are applicable for returned orders or orders cancelled by AKONDA FASHION for which payment has been made.
- Credit notes are applicable for orders cancelled or exchanged by customers for which payment has been made.
- Our standard refund or credit note processing timeline is 15 to 30 working days.
- If you need an update or have any query regarding your refund or credit note, please contact AKONDA FASHION Customer Service.
Need Help With an Exchange or Return?
Call (+88) 01898766575 or (+88) 02222242731, seven days a week, 10am – 8pm.